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FAQ
Have a question? We’re here to help! Our full customer service staff is available Monday through Friday 9 AM to 5 PM (EST) and Saturday 9 AM to 3 PM (EST). We also have staff working during our off hours so feel free to give us a mail at jeanninaltun946@gmail.com .We will respond ASAP
ORDERS, SHIPPING & TRACKING
How long will it take for my order to process?
It usually takes 1-2 business days to process an order. Orders placed before 2pm (EST) Monday through Friday begin processing the same day. Orders placed after 2pm (EST) Monday through Friday and any orders placed Saturday or Sunday will start processing the next business day.
Can I cancel or make a change to my order after it's been placed?
If your order is still processing we will try our best to put a stop on your order so it can be canceled or changed. We will do our best to fulfill your request. If your order leaves for shipment, you can email us jeanninaltun946@gmail.com at for return information.
What is shipping policy?
Orders placed before 2:00pm (EST) Monday through Friday begin processing the same day. Orders placed after 2:00pm (EST) Monday through Friday, and any orders placed Saturday and Sunday, begin processing the next business day.
Will my order be charged sales tax?
For orders placed in/shipping to Maryland, Kansas, Missouri and Wisconsin, sales tax will be charged (based on local rates).
RETURNS & EXCHANGES
What is return/exchange policy?
Some important notes to consider regarding returns and exchanges include the following: All returns must be made within 90 days of the original order date and may be exchanged or refunded, refunds will be made in the original form of payment, and original shipping charge and return shipping costs are not refunded.
Is my order eligible for a free return?
You are eligible for a free return label if your product has "Shop confidently with FREE RETURNS" on our site. If you have any questions, feel free to give us a email at jeanninaltun946@gmail.com
When will I receive my refund?
Once we receive your request we’ll process your return and issue a refund to the original form of payment within two business days. You should see the funds returned to your original form of payment in a few business days, but please note, we do not control when your bank/credit card company issues the funds back to your account. You will receive an email to let you know we’ve issued the refund.